Rubbish Removal Wandsworth Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Wandsworth provides rubbish removal and related waste collection services to domestic and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or allow us to carry out any services at your premises.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any rubbish removal, waste collection, clearance, loading, transportation, disposal, recycling, or related service that we provide.
We, us, our means Rubbish Removal Wandsworth, the service provider.
You, your, customer means the person or business placing a booking or receiving the service.
Premises means the property, site, building, or land at which the service is to be carried out.
Waste means the items, materials, rubbish, junk, or other contents you ask us to remove and that we agree to collect.
2. Scope of Services
We provide rubbish removal and waste collection services, including but not limited to household junk removal, garden waste collection, light commercial clearances, and general non-hazardous waste disposal. The precise scope of the service for each booking will be as agreed between you and us at the time of booking, based on the information you provide.
We reserve the right to refuse to remove any item that we reasonably believe to be hazardous, illegal, unsafe to handle, or beyond the scope of our licence or insurance. This includes, without limitation, asbestos, certain chemicals, clinical waste, gas bottles, and other specialist or controlled materials.
We may, at our discretion, agree additional work on site, provided it is safe, lawful, and within our operational capacity. Any such additional work may incur extra charges, to be agreed with you before the work is undertaken.
3. Booking Process
You may request a booking by telephone, email, online form, or other channels we make available. When requesting a booking, you must provide accurate information about the type and approximate quantity of waste, the access to the premises, parking arrangements, and any relevant restrictions or risks.
We will provide an estimate or quote based on the information you supply. All quotes are given in good faith but do not constitute a binding contract until we confirm the booking and you accept our terms. Quotes are usually based on factors such as the volume, weight, and nature of the waste, labour required, access to the premises, and disposal or recycling costs.
A booking is only confirmed when we have issued a clear confirmation, by telephone, email, text message, or other agreed method, and you have accepted the quoted price and these Terms and Conditions. We reserve the right to decline any booking request at our discretion.
On arrival at the premises, our team will assess the waste and may revise the quote if the actual volume, weight, or nature of the waste is materially different from what was described at the time of booking. If the price needs to be adjusted, we will explain the reasons and obtain your agreement before proceeding. If you do not agree to the revised price, we may cancel the service, and a call-out or cancellation fee may apply as set out in these terms.
4. Access and Customer Responsibilities
You are responsible for ensuring that we have safe, reasonable, and lawful access to the premises at the agreed time. This includes arranging suitable parking for our vehicles, obtaining any required permissions or permits, and making sure that the waste is accessible.
You must ensure that the waste to be removed has been clearly identified and separated from items you wish to keep. We will not be liable for removing items that you did not intend to dispose of if they were not clearly distinguished from the waste. It is your responsibility to check that no personal or valuable items have been left in or among the waste.
You agree to provide all information necessary for us to carry out the service safely and efficiently, including any hazards on site, access limitations, or restrictions imposed by building management, neighbours, or local authorities. We may refuse or suspend work if we consider that access is unsafe or if we are unable to carry out the service due to circumstances beyond our reasonable control.
5. Pricing and Payment Terms
Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to applicable taxes. Prices are determined by factors such as the volume and type of waste, labour time, access conditions, and disposal costs.
Payment is due upon completion of the service, unless we agree otherwise in writing prior to the service date. We may require a deposit or full advance payment for certain bookings, including large clearances or commercial work.
We accept common methods of payment such as cash, card, or bank transfer, subject to availability and any conditions we specify. If payment is not made when due, we reserve the right to charge reasonable administration costs and interest, and to suspend or refuse further services until outstanding sums are settled.
For business customers with approved credit arrangements, invoices must be paid within the agreed credit period from the invoice date. We may withdraw or amend credit terms at any time and without notice.
6. Cancellations and Changes
You may cancel or amend your booking by giving us reasonable prior notice. The amount of notice required and any cancellation charges will depend on the nature of the booking and our ability to reallocate the time slot.
If you cancel more than 24 hours before the scheduled service time, we will usually not charge a cancellation fee, unless a non-refundable deposit has been agreed for a specific service. If you cancel within 24 hours of the scheduled service time, we reserve the right to charge a cancellation fee to cover our costs, including any travel, labour, or lost opportunity costs.
If we arrive at the premises at the agreed time and are unable to carry out the service due to lack of access, incorrect information, absence of an authorised person to approve work or payment, or other reasons within your control, we may treat this as a late cancellation and charge a call-out or cancellation fee.
We reserve the right to cancel or reschedule a booking where necessary due to operational reasons, safety concerns, staff availability, vehicle breakdown, extreme weather, or events beyond our reasonable control. We will notify you as soon as practicable and will seek to offer an alternative time. We will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7. Waste Handling and Regulations
We operate in accordance with applicable UK waste management legislation and regulations. All waste collected will be transported and disposed of or recycled at authorised facilities, in line with legal and environmental requirements.
You confirm that you have the right to dispose of the waste and that the waste does not include items that are prohibited by law or require specialist handling beyond the service we have agreed. You agree to indemnify us against any fines, penalties, or claims arising from unlawful or incorrect description of waste that you provide.
Where legally required, we may issue a waste transfer note or other documentation describing the nature and quantity of the waste and the transfer between you and us. You must keep any such documents as required by law. We reserve the right to refuse to remove waste that is incorrectly described, hazardous, or unsuitable for our vehicles or disposal routes.
We will use reasonable care to separate recyclable materials where operationally feasible, but we do not guarantee that any particular item will be recycled. Our choice of disposal or recycling facility shall be at our discretion, provided it complies with relevant law.
8. Liability and Limitations
We will exercise reasonable skill and care in providing the service. However, you acknowledge that rubbish removal and waste collection may involve movement of heavy items and working in confined or cluttered spaces, and that some risk of minor damage may exist.
We will not be liable for any pre-existing damage to your premises, fixtures, fittings, or belongings, nor for wear and tear. It is your responsibility to protect floors, walls, and other surfaces if you consider them to be at risk. We will not be liable for damage arising from inherent defects, weak structures, or unsafe conditions at the premises.
Our total liability for any loss or damage arising out of or in connection with the service, whether in contract, tort, or otherwise, shall be limited to the price paid or payable for the specific service giving rise to the claim. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data arising in connection with the service or these Terms and Conditions.
9. Customer Conduct and Health and Safety
You agree to cooperate with our staff and allow them to carry out the service safely. You must not ask our team to perform tasks that are unsafe, unlawful, or outside the agreed scope of work. We may refuse any request that we consider to present an unacceptable health and safety risk.
You must keep children, pets, and unauthorised persons away from the work area while we are operating. You must not interfere with our equipment or attempt to assist with heavy lifting or loading unless specifically invited to do so by our team leader and only where it is safe.
If we consider that continuing the service poses a health and safety risk, we may suspend or terminate the work. In such cases, we will discuss any partial charges that may be appropriate for the work already completed.
10. Complaints and Disputes
If you are dissatisfied with any aspect of our service, you should inform us as soon as possible, preferably within 48 hours of the service being carried out. We will investigate your concerns and seek to resolve the matter fairly.
We may ask you for evidence such as photographs or written details, and we may need access to the premises to inspect any alleged damage or issue. We will not be liable for any remedial works carried out by you or third parties without giving us a reasonable opportunity to inspect and, if appropriate, remedy the situation ourselves.
Any dispute arising out of or in connection with these Terms and Conditions that cannot be resolved informally may be referred to mediation or other alternative dispute resolution procedures by agreement between you and us, without prejudice to the right of either party to pursue court proceedings.
11. Data Protection and Privacy
We will collect and process personal information about you for the purposes of managing bookings, delivering services, processing payments, and handling queries or complaints. We will handle your personal information in accordance with applicable data protection laws.
We may retain records of your bookings and communications for a reasonable period for administrative, legal, and accounting purposes. We will take appropriate steps to keep your personal data secure and will not sell your details to third parties. We may share necessary information with service providers such as payment processors or insurers, where required to perform our contract with you or comply with legal obligations.
12. Amendments to these Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our service offering. Any updated terms will apply to bookings made after the date on which the revised version is published or notified to you. For existing confirmed bookings, the version in force at the time of booking will usually continue to apply, unless a change is required by law.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising in relation to these Terms and Conditions or the services, subject to any mandatory rights you may have as a consumer to bring proceedings in other competent courts.
14. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining terms, which will continue to be valid and enforceable.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another entity, provided that this does not materially affect your rights under these terms.
These Terms and Conditions, together with any written quote or confirmation, constitute the entire agreement between you and us in relation to the service and supersede any prior discussions, correspondence, or representations.
